Repeat Prescription Requests
Prescriptions may be requested via our online prescription ordering service, by hand, post or via our dedicated phone line 019755 62262 which is open between 8.30am and 11am each weekday.
Written requests may be put in the dedicated prescription post box in the Reception area – the Receptionist will provide you with a form if you do not have one with you.
When you request a prescription from the practice, one of the prescribers needs to check that it is still safe and appropriate for you to continue with your medication.
We issue around 7,000 prescriptions each month, which is a mammoth task for an average size GP practice such as ours.
One issue recently identified is that we can often receive requests for repeat medication too early to be issued. This may be just one, or all, of the medication received in the request. Due to this, and the sheer volume of processing we do, it’s not possible to communicate this back to patients, which can cause problems for patients, the pharmacy and ourselves.
We have introduced an internal system to help with this, but we also need our patients to help us too.
Due to the restrictions on medication being issued too early, we need patients to request their medication or drop off their requests no earlier than TWO WEEKS before they are due wherever possible (no earlier than ONE WEEK if you receive a 28 day supply).
For example, some patients may put in their request for the following month as soon as they collect this month’s medication, which can be up to 1 month early and we cannot process the request that early.
If patients can help us by putting in their requests in a timely manner, the system will work much better and everyone will benefit. Please also remember that we need a minimum of 2 full working days to process your request and your pharmacy will also need a couple of days’ notice to prepare your medication.
The local pharmacy provides a prescription collection service and the majority of our prescriptions are collected by them on a daily basis. The pharmacist carries out additional safety checks on your prescription before dispensing your medication – they may need to order in your medication.
For some time, we have been asking that you allow 2 clear working days before collecting your prescription from the pharmacy or the surgery.
We have always tried to accommodate patients who request their prescriptions urgently and many of the prescription requests we receive are dealt with within 24 hours, however, due to the increasingly high number of prescriptions the practice deals with every day, we are going to have to adhere to the timetable overleaf more strictly.
Exceptions will only be made to prevent life-threatening events.
If you request your prescription after the phone line has closed, please use the timing for the following day – eg if you request your prescription on Monday lunchtime, it will be available on Thursday.