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Noticeboard

PRACTICE CLOSURE - THURSDAY, 3 OCTOBER 2019

Due to exceptional circumstances, the practice will be closed between 11.30am and 12.30pm today.

If you require urgent attention that cannot wait until we re-open at 12.30pm, please call 07909 693 683.

For severe life threatening emergencies, call 999 immediately - do not wait until we re-open.

The Know Who To Turn To website offers a full directory of the services on offer and when you should use them.

#KnowWhoToTurnTo
http://www.know-who-to-turn-to.com/

We apologise for any inconvenience this may cause.

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FLU CLINICS 2019/20 🤧

The first Flu Clinic of the season will be held at Alford Medical Practice on Monday, 7 October 2019, with appointments commencing at 8.15am and the last one being 5.30pm. Appointments for this clinic are available to book now by telephone (019755 62253) or in person at Reception.

The practice will run an emergency service only on Flu Clinic days, however, the prescription line will be open as normal between 8.30am and 11am.

The eligibility criteria for Flu vaccination are:-

Over 65
Heart disease
Lung disease (including asthma or COPD)
Diabetes
Kidney disease
Liver disease
Previous Stroke
Degenerative disease
MS
Pregnant
Body Mass Index measurement of 40 and above
Unpaid Carer (if you are an employed carer – please contact your employer)
Immunocompromising condition, eg receiving chemotherapy/radiotherapy, on DMARD drug etc

**Child aged between 2 and 5 (not in school)**
Clinics for children aged between 2 and 5 (not in school) will be held in November as the vaccine is not being delivered to the practice until the end of October.

It is very important that you protect yourself with a ‘flu vaccine, even if you feel hale and hearty, and we ask that you make an appointment to have this done at the Surgery.

It is equally important to let us know if you do not wish to have a ‘flu vaccination and we would be grateful if you inform Reception on (019755) 62253 so that we can record this in your notes.

Please keep an eye on this page (alfordmedicalpractice.co.uk), the Practice Facebook page (https://www.facebook.com/alfordmedicalpractice/) and posters in the surgery for up to date information about upcoming clinics.

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WE ARE CLOSED FOR STAFF TRAINING FROM 1.30PM ON WEDNESDAY, 30 OCTOBER 2019

If you require urgent attention that cannot wait until we re-open on Thursday, please call 111

For severe life threatening emergencies, call 999

The Know Who To Turn To website offers a full directory of the services on offer and when you should use them.

 #KnowWhoToTurnTo  

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Termination of Morning Open Access Service

(as of Monday, 31 July 2017)

Due to an increase in requests for urgent appointments throughout the day, the morning Open Access service has become unsustainable and the doctors have made the difficult decision to change from a morning walk-in service to a pre-booked appointment system in the morning as well as the afternoon.

The last Open Access surgery will run on Friday, 28 July 2017 with appointment-only surgeries commencing on Monday, 31 July 2017.

A few morning appointments are now available to book for Monday, 31 July 2017 onwards.

Emergencies will always be seen

The Practice will continue to offer Emergency appointments for urgent matters that cannot wait until the next free pre-bookable appointment but this may not be with the Minor Ailments practitioner or GP of choice.

These appointments will be spaced throughout the day and will be given out by the Duty Team in time order.

For more information, please click on the link below.

Patient Update Leaflet

Please note that application forms for Online Services (Prescriptions) are available for collection, either from Reception, online or at N S Wilson (local Pharmacy).  

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Public Holiday Closures

We will be closed on the following dates in 2019:-

Tuesday, 1 January 2019

Wednesday, 2 January 2019

Monday, 22 April 2019*

Monday, 6 May 2019

Wednesday, 25 December 2019

Thursday, 26 December 2019

*Open as normal on Good Friday (19 April 2019)

Should you require medical attention during this time, please contact NHS24 on 111 or in the event of an emergency, call 999 immediately. 

In addition to providing 24 hour advice, NHS 24, along with GMED (Grampian Medical Emergency Department) provides emergency cover during the hours of 18:00 and 08:00 when the practice is closed, throughout the weekend and public holidays. If you need medical assistance between these hours, telephone NHS 24 on 111 (if you have any difficulties contacting NHS 24, please dial 100 for the operator).

A receptionist from NHS 24 will answer your call and either:

  • Arrange for you to speak to a doctor or nurse
  • Invite you to attend the centre to be seen by the doctor 
  • Arrange a home visit if you are too ill to visit the centre

Transport to and from the centre may be available if you cannot arrange this yourself. Out of hours cover is the responsibility of the local Health Board. Further advice and information can also be obtained from NHS 24, whom you can contact direct on 111 or by visiting http://www.nhs24.com/ 

For severe life threatening emergencies, call 999

Emergencies

You should call 999 for the following emergencies:-

  • suspected heart attack or severe chest pain or breathlessness
  • loss of consciousness
  • choking and you are unable to help
  • Suspected stroke

Attend the nearest A+E department/Casualty rather than coming to the surgery for any of the following:-

  • a serious injury such as a suspected fracture 
  • head injuries especially if the person has been knocked out
  • bad burns
  • road traffic accidents
  • eye injuries
  • nosebleeds not settling with first aid

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DID NOT ATTEND APPOINTMENT RATE

 

Ever wondered why you couldn’t see the Doctor or Nurse sooner?

 

Did you know that, in August 2019:

75 appointments were booked by patients who then failed to attend them

 

39 Doctor appointments – equivalent to THREE morning surgeries*

and

36 Nurse appointments – equivalent to TWO morning surgeries*

If, in the future, you are unable to attend, please let us know in advance so that we can offer the appointment to someone else.

 

Thank you

Alford Medical Practice

*approx

YOU SHOULD ALLOW 2 CLEAR WORKING DAYS

(EXCLUDING SATURDAY, SUNDAY AND PUBLIC HOLIDAYS) FOR YOUR PRESCRIPTION REQUEST TO BE PROCESSED AND SENT TO THE PHARMACY (N S WILSON)

 

SHOULD YOU WISH TO COLLECT YOUR PRESCRIPTION FROM THE SURGERY, PLEASE ALLOW THE SAME AMOUNT OF TIME

2 CLEAR WORKING DAYS FOR YOUR PRESCRIPTION REQUEST TO BE PROCESSED (SEE TABLE BELOW)

 

 ORDER RECEIVED

READY FOR COLLECTION

MONDAY MORNING

WEDNESDAY

TUESDAY MORNING

THURSDAY

WEDNESDAY MORNING

FRIDAY

THURSDAY MORNING

MONDAY

FRIDAY MORNING

TUESDAY

If you request your prescription after the 11AM, use the timing for the following day – eg if you request your prescription on Monday lunchtime, it will be available on Thursday

PATIENTS ARE ASKED TO COLLECT REPEAT PRESCRIPTIONS FROM THE SURGERY AFTER 4PM WHENEVER POSSIBLE

ONLY THOSE WITH GENUINELY EXCEPTIONAL NEED WILL BE PROVIDED FOR OUTWITH THIS TIMETABLE

 
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