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Noticeboard

EASTER MONDAY CLOSURE

Alford Medical Practice is open as usual on Good Friday (30th March), however, will be closed on Easter Monday (2nd April) 🥚🐰

 
The Know Who to Turn website offers a full directory of the services on offer and when you should use them.
 
#KnowWhoToTurnTo
 
http://www.know-who-to-turn-to.com/
 
We wish you a happy and healthy Easter!

 

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FLU VACCINATIONS ARE STILL AVAILABLE AT ALFORD MEDICAL PRACTICE

If you are in one of the high risk groups listed below then it is very important that you protect yourself with a ‘flu vaccine:-
 
Over 65
Heart disease
Lung disease (including asthma)
Diabetes
Kidney disease
Liver disease
Previous Stroke
Degenerative disease
MS
Immunocompromising condition
BMI>40
Unpaid Carer
Child aged between 2 and 5 (not in school)
 
*IMPORTANT*
The vaccine for children aged between 2 and 5 (not in school) was only available until the end of December 2017.
 
Please call after 9am, or pop into Reception, to make an appointment to have this done at the Surgery.
 
If you do not wish to have a ‘flu vaccination it is important that you contact Reception on (019755) 62253 to let us know.

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Termination of Morning Open Access Service

(as of Monday, 31 July 2017) 

Due to an increase in requests for urgent appointments throughout the day, the morning Open Access service has become unsustainable and the doctors have made the difficult decision to change from a morning walk-in service to a pre-booked appointment system in the morning as well as the afternoon.

The last Open Access surgery will run on Friday, 28 July 2017 with appointment-only surgeries commencing on Monday, 31 July 2017.

A few morning appointments are now available to book for Monday, 31 July 2017 onwards.

Emergencies will always be seen

The Practice will continue to offer on the day appointments for urgent matters that cannot wait until the next free pre-bookable appointment but this may not be with the Minor Ailments practitioner or GP of choice.

These appointments will be spaced throughout the day and will be given out in time order.

The Duty GP will continue to deal with telephone queries throughout the day.

For more information, please click on the link below

Patient Update Leaflet

Please note that application forms for Online Services (Appointments and Prescriptions) are not yet available for collection, either at Reception or online.  More information about the introduction of this service will be available in the coming weeks.

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Public Holiday Closures

We will be closed on the following dates in 2018/19:-

Monday, 1 January 2018

Tuesday, 2 January 2018

Monday, 2 April 2018*

Monday, 7 May 2018

Tuesday, 25 December 2018

Wednesday, 26 December 2018

*Open as normal on Good Friday (30 March 2018)

Should you require medical attention during this time, please contact NHS24 on 111 or in the event of an emergency, call 999 immediately. 

In addition to providing 24 hour advice, NHS 24, along with GMED (Grampian Medical Emergency Department) provides emergency cover during the hours of 18:00 and 08:00 when the practice is closed, throughout the weekend and public holidays. If you need medical assistance between these hours, telephone NHS 24 on 111 (if you have any difficulties contacting NHS 24, please dial 100 for the operator).

A receptionist from NHS 24 will answer your call and either:

  • Arrange for you to speak to a doctor or nurse
  • Invite you to attend the centre to be seen by the doctor 
  • Arrange a home visit if you are too ill to visit the centre

Transport to and from the centre may be available if you cannot arrange this yourself. Out of hours cover is the responsibility of the local Health Board. Further advice and information can also be obtained from NHS 24, whom you can contact direct on 111 or by visiting http://www.nhs24.com/ 

For severe life threatening emergencies, call 999

Emergencies

You should call 999 for the following emergencies:-

  • suspected heart attack or severe chest pain or breathlessness
  • loss of consciousness
  • choking and you are unable to help
  • Suspected stroke

Attend the nearest A+E department/Casualty rather than coming to the surgery for any of the following:-

  • a serious injury such as a suspected fracture 
  • head injuries especially if the person has been knocked out
  • bad burns
  • road traffic accidents
  • eye injuries
  • nosebleeds not settling with first aid

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DID NOT ATTEND APPOINTMENT RATE

 Ever wondered why you couldn’t see the Doctor or Nurse sooner?

 Did you know that, in February 2017:

52 appointments were booked by patients who then failed to attend them

 

24 Doctor appointments – equivalent to TWO afternoon surgeries*

and

28 Nurse appointments – equivalent to TWO morning surgeries*

If, in the future, you are unable to attend, please let us know in advance so that we can offer the appointment to someone else.

 

Thank you

Alford Medical Practice

*approx

Home Visits

Doctor's bagWhilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling 019755 62253, preferably before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to give the Receptionist an indication of the problem, and the urgency, when you call to help enable the doctor to schedule house calls  

The doctors do their visits over lunchtime and we would ask you to try and avoid requesting a housecall in the afternoon unless it is urgent as the doctors are consulting.  Housecall requests are at the doctors discretion and for non urgent visits the GP may phone you to determine the nature of the problem and, if your usual GP is not available, the visit may be deferred to the next day when your usual doctor is available.

 

Remember we cover a very large area and 4 or more patients can be seen in the surgery in the time it takes to do one housecall.  It is not appropriate to request a housecall because you do not have transport to the surgery.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

 
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