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Alford Medical Practice is open as usual on Good Friday (30th March), however, will be closed on Easter Monday (2nd April) 🥚🐰

The Know Who to Turn website offers a full directory of the services on offer and when you should use them.
We wish you a happy and healthy Easter!




If you are in one of the high risk groups listed below then it is very important that you protect yourself with a ‘flu vaccine:-
Over 65
Heart disease
Lung disease (including asthma)
Kidney disease
Liver disease
Previous Stroke
Degenerative disease
Immunocompromising condition
Unpaid Carer
Child aged between 2 and 5 (not in school)
The vaccine for children aged between 2 and 5 (not in school) was only available until the end of December 2017.
Please call after 9am, or pop into Reception, to make an appointment to have this done at the Surgery.
If you do not wish to have a ‘flu vaccination it is important that you contact Reception on (019755) 62253 to let us know.


Termination of Morning Open Access Service

(as of Monday, 31 July 2017) 

Due to an increase in requests for urgent appointments throughout the day, the morning Open Access service has become unsustainable and the doctors have made the difficult decision to change from a morning walk-in service to a pre-booked appointment system in the morning as well as the afternoon.

The last Open Access surgery will run on Friday, 28 July 2017 with appointment-only surgeries commencing on Monday, 31 July 2017.

A few morning appointments are now available to book for Monday, 31 July 2017 onwards.

Emergencies will always be seen

The Practice will continue to offer on the day appointments for urgent matters that cannot wait until the next free pre-bookable appointment but this may not be with the Minor Ailments practitioner or GP of choice.

These appointments will be spaced throughout the day and will be given out in time order.

The Duty GP will continue to deal with telephone queries throughout the day.

For more information, please click on the link below

Patient Update Leaflet

Please note that application forms for Online Services (Appointments and Prescriptions) are not yet available for collection, either at Reception or online.  More information about the introduction of this service will be available in the coming weeks.


Public Holiday Closures

We will be closed on the following dates in 2018/19:-

Monday, 1 January 2018

Tuesday, 2 January 2018

Monday, 2 April 2018*

Monday, 7 May 2018

Tuesday, 25 December 2018

Wednesday, 26 December 2018

*Open as normal on Good Friday (30 March 2018)

Should you require medical attention during this time, please contact NHS24 on 111 or in the event of an emergency, call 999 immediately. 

In addition to providing 24 hour advice, NHS 24, along with GMED (Grampian Medical Emergency Department) provides emergency cover during the hours of 18:00 and 08:00 when the practice is closed, throughout the weekend and public holidays. If you need medical assistance between these hours, telephone NHS 24 on 111 (if you have any difficulties contacting NHS 24, please dial 100 for the operator).

A receptionist from NHS 24 will answer your call and either:

  • Arrange for you to speak to a doctor or nurse
  • Invite you to attend the centre to be seen by the doctor 
  • Arrange a home visit if you are too ill to visit the centre

Transport to and from the centre may be available if you cannot arrange this yourself. Out of hours cover is the responsibility of the local Health Board. Further advice and information can also be obtained from NHS 24, whom you can contact direct on 111 or by visiting 

For severe life threatening emergencies, call 999


You should call 999 for the following emergencies:-

  • suspected heart attack or severe chest pain or breathlessness
  • loss of consciousness
  • choking and you are unable to help
  • Suspected stroke

Attend the nearest A+E department/Casualty rather than coming to the surgery for any of the following:-

  • a serious injury such as a suspected fracture 
  • head injuries especially if the person has been knocked out
  • bad burns
  • road traffic accidents
  • eye injuries
  • nosebleeds not settling with first aid



 Ever wondered why you couldn’t see the Doctor or Nurse sooner?

 Did you know that, in February 2017:

52 appointments were booked by patients who then failed to attend them


24 Doctor appointments – equivalent to TWO afternoon surgeries*


28 Nurse appointments – equivalent to TWO morning surgeries*

If, in the future, you are unable to attend, please let us know in advance so that we can offer the appointment to someone else.


Thank you

Alford Medical Practice


Morning Surgeries PM_Appts

Morning surgery appointments are changing - click on the

link below for more information


Appointments in the morning are for an acute or urgent problem.  These are new problems which have arisen within the past 3 weeks and can not wait for a routine booked appointment.  This may be a brand new problem or an acute flare up of an existing medical condition such as an asthma attack.  These appointments are available between 08:00-10:00 and currently can only be made by presenting at the surgery when it opens.  An appointment slot is for 10 minutes and is for one problem and one person only.  Slots are issued strictly in order of arrival and you will be allocated a slot with the next available doctor or Minor Ailments Practitioner. You will not be able to request a specific doctor but you may request a female GP if one is available for a gynaecological problem.

It should be noted that Open Access appointment slots are limited as the GPs and Minor Ailments Practitioner can only see a certain amount of patients each per morning surgery.  This becomes even more limited when one of them is off on annual leave or is absent for another reason.  If all the Open Access slots have been taken before 10am you will be offered a call back by the Duty Doctor who will determine how best to deal with your problem.

If you are feeling very unwell please inform the receptionist and we will ensure you are seen as soon as possible.  Remember if you think your problem is life threatening it is more appropriate to call an ambulance rather than coming to the surgery. When all the appointment slots are issued for the morning no further patients will be seen unless the problem is very urgent.  If you feel your problem can not wait for a routine appointment or until the next day please give the receptionist your correct details so that the duty doctor can contact you to arrange a suitable appointment.  If your problem is not considered urgent you may be offered an appointment later in the day, a phone consultation or an appointment on a different day.

Please remember we will never turn away any sick patients. 

Conditions that will not be dealt with in the morning surgeries include:-

  • Cervical smears
  • STI screening
  • Contraception reviews - unless for emergency contraception
  • Foreign travel advice
  • Repeat prescriptions
  • Chronic illness reviews such as diabetes or COPD - unless it is an acute exacerbation of a pre-existing illness e.g. asthma attack, chesty cough in COPD, low blood sugar level in diabetes, breathlessness or chest pain with known heart disease, visual disturbance or sensory problems in MS.  Problems such as these will be seen.
  • Fungal toe nail infections
  • Smoking cessation advice
  • New patient consultations/requests for medication

Examples of suitable reasons to attend morning surgery:-

  • New onset pain anywhere in the body not responding to simple pain killers or your usual treatment such as a GTN spray
  • Recent onset or worsening breathlessness or cough other than a simple cold
  • Injuries - although these may be better dealt with at a minor injuries unit or A+E
  • Blood loss - if severe call an ambulance
  • New onset dizzyness, lightheadedness or balance problems
  • Recent onset hearing or visual disturbance
  • Rashes
  • Fever of more than 24 hours not responding to calpol/ibuprofen
  • Diarrhoea and/or vomiting lasting more than 48 hours
  • Severe depression/anxiety - feeling suicidal
  • Possible urinary tract infection

Please note this list is not exhaustive, if uncertain please feel free to phone the surgery and discuss with a doctor who will advise you what to do.

Please consider the following before attending the morning surgery:-

  • Many minor complaints can be treated at home, you do not always need to see a GP or Minor Ailments Practitioner. Often for minor ailments such as earache a GP/Minor Ailments Practitioner will only recommend trying simple pain relief for 48 hours. Remember for colds, coughs, earache and conjunctivits, antibiotics are rarely recommended where symptoms have been present for less than 48 hours.


  • Eye problems are best dealt with by an optician, all the local opticians offer urgent/same day appointments.


  • Remember you should see the nurses for health and lifestyle advice, blood pressure checks and blood tests.


  • At particularly busy times if it becomes apparent during the consultation that you will require bloods tests or swabs do not be surprised if the GP asks you to make an appointment for the nurse for these.


  • If a consultation is taking longer than 10 minutes the GP/Minor Ailments Practitioner may well ask you to make a further appointment or return to open access another day.


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