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Noticeboard

WE ARE OPEN FOR EMERGENCIES ONLY ON MONDAY 8th OCTOBER 2018 (all day) and WEDNESDAY 10th OCTOBER 2018 (from 1.30pm) AS WE ARE HOLDING FLU CLINICS

If you require urgent attention, please call 07909 693 683

For severe life threatening emergencies, call 999

The Know Who To Turn To website offers a full directory of the services on offer and when you should use them.

 #KnowWhoToTurnTo  

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FLU CLINICS 2018/19

 
There is a change to the way that Flu Clinics are being provided by the Practice this year. Rather than hold Saturday morning clinics, the decision has been taken to hold special all day clinics on specific days in October and November.
 
The practice will run an emergency service only on Flu Clinic days, however, the prescription line will be open as normal between 8.30am and 11am.
 
The first clinic will be held on Monday, 8 October 2018, with appointments commencing at 8.15am and the last one being 5.30pm. Appointments for this clinic will be available to book from 9am on Tuesday, 25 September 2018 by telephone (019755 62253) or in person at Reception.
 
Another change is that patients will be asked to complete a form on arrival at the Practice so we would request that you arrive 5 minutes earlier than your scheduled appointment time to allow for this.
 
The eligibility criteria for Flu vaccination are:-
 
 Over 65
 Heart disease
 Lung disease (including asthma or COPD)
 Diabetes
 Kidney disease
 Liver disease
 Previous Stroke
 Degenerative disease
 MS
 Pregnant
 Body Mass Index measurement of 40 and above
 Unpaid Carer (if you are an employed carer – please contact your employer)
 Immunocompromising condition, eg receiving chemotherapy/radiotherapy, on DMARD drug etc
 

**Child aged between 2 and 5 (not in school)**

Clinics for children aged between 2 and 5 (not in school) will be held in November as the vaccine is not being delivered to the practice until the end of October.

 
It is very important that you protect yourself with a ‘flu vaccine, even if you feel hale and hearty, and we ask that you make an appointment to have this done at the Surgery.
 
It is equally important to let us know if you do not wish to have a ‘flu vaccination and we would be grateful if you inform Reception on (019755) 62253 so that we can record this in your notes.

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WE ARE CLOSED FOR STAFF TRAINING BETWEEN 1.30PM AND 2.30PM ON WEDNESDAY, 26 SEPTEMBER 2018

If you require urgent attention, please call 07909 693 683

For severe life threatening emergencies, call 999

The Know Who To Turn To website offers a full directory of the services on offer and when you should use them.

 #KnowWhoToTurnTo  

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Termination of Morning Open Access Service

(as of Monday, 31 July 2017) 

Due to an increase in requests for urgent appointments throughout the day, the morning Open Access service has become unsustainable and the doctors have made the difficult decision to change from a morning walk-in service to a pre-booked appointment system in the morning as well as the afternoon.

The last Open Access surgery will run on Friday, 28 July 2017 with appointment-only surgeries commencing on Monday, 31 July 2017.

A few morning appointments are now available to book for Monday, 31 July 2017 onwards.

Emergencies will always be seen

The Practice will continue to offer on the day appointments for urgent matters that cannot wait until the next free pre-bookable appointment but this may not be with the Minor Ailments practitioner or GP of choice.

These appointments will be spaced throughout the day and will be given out in time order.

The Duty GP will continue to deal with telephone queries throughout the day.

For more information, please click on the link below

Patient Update Leaflet

Please note that application forms for Online Services (Appointments and Prescriptions) are not yet available for collection, either at Reception or online.  More information about the introduction of this service will be available in the coming weeks.

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Public Holiday Closures

We will be closed on the following dates in 2018/19:-

Monday, 1 January 2018

Tuesday, 2 January 2018

Monday, 2 April 2018*

Monday, 7 May 2018

Tuesday, 25 December 2018

Wednesday, 26 December 2018

*Open as normal on Good Friday (30 March 2018)

Should you require medical attention during this time, please contact NHS24 on 111 or in the event of an emergency, call 999 immediately. 

In addition to providing 24 hour advice, NHS 24, along with GMED (Grampian Medical Emergency Department) provides emergency cover during the hours of 18:00 and 08:00 when the practice is closed, throughout the weekend and public holidays. If you need medical assistance between these hours, telephone NHS 24 on 111 (if you have any difficulties contacting NHS 24, please dial 100 for the operator).

A receptionist from NHS 24 will answer your call and either:

  • Arrange for you to speak to a doctor or nurse
  • Invite you to attend the centre to be seen by the doctor 
  • Arrange a home visit if you are too ill to visit the centre

Transport to and from the centre may be available if you cannot arrange this yourself. Out of hours cover is the responsibility of the local Health Board. Further advice and information can also be obtained from NHS 24, whom you can contact direct on 111 or by visiting http://www.nhs24.com/ 

For severe life threatening emergencies, call 999

Emergencies

You should call 999 for the following emergencies:-

  • suspected heart attack or severe chest pain or breathlessness
  • loss of consciousness
  • choking and you are unable to help
  • Suspected stroke

Attend the nearest A+E department/Casualty rather than coming to the surgery for any of the following:-

  • a serious injury such as a suspected fracture 
  • head injuries especially if the person has been knocked out
  • bad burns
  • road traffic accidents
  • eye injuries
  • nosebleeds not settling with first aid

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DID NOT ATTEND APPOINTMENT RATE

 Ever wondered why you couldn’t see the Doctor or Nurse sooner?

 Did you know that, in February 2017:

52 appointments were booked by patients who then failed to attend them

 

24 Doctor appointments – equivalent to TWO afternoon surgeries*

and

28 Nurse appointments – equivalent to TWO morning surgeries*

If, in the future, you are unable to attend, please let us know in advance so that we can offer the appointment to someone else.

 

Thank you

Alford Medical Practice

*approx

Non-NHS Services

Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:

  • non_nhs_services3Insurance claim forms (holiday, sickness etc) 
  • Medicals for pre-employment, sports and driving requirements (HGV, PSV etc)
  • Prescriptions for taking medication abroad
  • Private sick notes
  • Passport signing
  • Vaccination certificates

The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.

Why do GPs charge fees?  Your questions answered.  

Isn't the NHS supposed to be free? 
The National Health Service provides most health care to most people free of charge, but there are exceptions:  Prescription charges have existed since 1951, and there are a number of other services for which fees are charged.  Sometimes the charge is made to cover some of the cost of treatment, for example, dental fees.  In other cases it is because the service is not covered by the NHS, for example, medical reports for insurance companies, claim forms for referral for private care and other letters and forms which require the doctor to review the patient's medical records.

 

Surely the doctor is being paid anyway?
It is important to understand that GPs are not employed by the NHS.  They are self employed, and they have to cover their costs - staff, buildings, heating, lighting etc - in the same way as any small business.  The NHS pays the doctor for specific NHS work, but for non-NHS work the fee has to cover the doctor's costs.

 

What is covered by the NHS and what is not?
The government's contract with GPs covers medical services to NHS patients.  In recent years, more and more organisations have been involving doctors in a whole range of non-medical work. 

 

Examples of non-NHS services for which GPs can charge their NHS patients are:
Certain travel vaccinations
Private medical insurance reports
Holiday cancellation claim forms
Referral for private care forms
Letters requested by, or on behalf of, the patient

Examples of non-NHS services for which GPs can charge other institutions are:
Medical reports for an insurance company
Some reports for the DSS/Benefits Agency
Examinations of local authority employees

Why does it sometimes take my GP a long time to complete my form?

Time spent completing forms and preparing reports takes the GP away from the medical care of his/her patients.    GPs have a very heavy workload and paperwork takes up an increasing amount of their time.

I only need the doctor's signature-what is the problem?  

When a doctor signs a certificate or completes a report, it is a condition of remaining on the Medical Register that they only sign what they know to be true.  Therefore, in order to complete even the simplest of forms, the doctor needs to check the patient's entire medical record.  Carelessness or an inaccurate report can have serious consequences for the doctor, with the General Medical Council or even the Police. 

What will I be charged?

The BMA recommends that GPs tell patients in advance if they will be charged, and how much.  It is up to the individual practice to decide how much to charge, but the BMA produces lists of suggested fees for the Doctors to use as a guideline.

THERE WILL BE NO EXCEPTIONS

What can I do to help?

Not all documents need signature by a doctor.  For example, you could ask another person in a position of trust, who may be willing to sign a passport application free of charge.  (Teacher, Accountant, etc)

You can complete the form to the best of your ability in pencil, so the doctor just has to quickly verify your entries against the information we hold.

Do not expect your GP to process forms overnight, urgent requests may mean that a doctor has to make special arrangements to process the form quickly, and this will cost more.

 
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