Termination of Morning Open Access Service
(as of Monday, 31 July 2017)
Due to an increase in requests for urgent appointments throughout the day, the morning Open Access service has become unsustainable and the doctors have made the difficult decision to change from a morning walk-in service to a pre-booked appointment system in the morning as well as the afternoon.
The last Open Access surgery will run on Friday, 28 July 2017 with appointment-only surgeries commencing on Monday, 31 July 2017.
A few morning appointments are now available to book for Monday, 31 July 2017 onwards.
Emergencies will always be seen
The Practice will continue to offer on the day appointments for urgent matters that cannot wait until the next free pre-bookable appointment but this may not be with the Minor Ailments practitioner or GP of choice.
These appointments will be spaced throughout the day and will be given out in time order.
The Duty GP will continue to deal with telephone queries throughout the day.
For more information, please click on the link below
Patient Update Leaflet
Please note that application forms for Online Services (Appointments and Prescriptions) are not yet available for collection, either at Reception or online. More information about the introduction of this service will be available in the coming weeks.
Closure for Training
The Surgery will be closed
from 1.30pm to 2.30pm on Wednesday, 26 July 2017
Should you need a Doctor during this time, please call the practice mobile:
IN THE EVENT OF AN EMERGENCY
PLEASE CALL: 999
NEWS FROM DR VORENKAMP
It is with regret that we have to inform you that
DR EWAN VORENKAMP
will be leaving the practice in July 2017 and sadly, due to continued ill health, he will not return to work before then.
We would like to take this opportunity to wish him all the very best for the future.
The doctors are currently advertising for a GP to fill this new vacancy with the hope of recruiting someone to take over the post in July or August.
The practice will endeavour to provide as full a service as possible until a new doctor has joined us but there will be days when the service has to be restricted, as has been the case over the past few months.
The GPs and Staff appreciate your support and understanding during this time.
Public Holiday Closures
We will be closed on Monday 25th and Tuesday 26th December and Monday 1st and Tuesday 2nd January 2018
Should you require medical attention during this time, please contact NHS24 on 111 or in the event of an emergency, call 999 immediately.
In addition to providing 24 hour advice, NHS 24, along with GMED (Grampian Medical Emergency Department) provides emergency cover during the hours of 18:00 and 08:00 when the practice is closed, throughout the weekend and public holidays. If you need medical assistance between these hours, telephone NHS 24 on 111 (if you have any difficulties contacting NHS 24, please dial 100 for the operator).
A receptionist from NHS 24 will answer your call and either:
- Arrange for you to speak to a doctor or nurse
- Invite you to attend the centre to be seen by the doctor
- Arrange a home visit if you are too ill to visit the centre
Transport to and from the centre may be available if you cannot arrange this yourself. Out of hours cover is the responsibility of the local Health Board. Further advice and information can also be obtained from NHS 24, whom you can contact direct on 111 or by visiting http://www.nhs24.com/
For severe life threatening emergencies, call 999
You should call 999 for the following emergencies:-
- suspected heart attack or severe chest pain or breathlessness
- loss of consciousness
- choking and you are unable to help
- Suspected stroke
Attend the nearest A+E department/Casualty rather than coming to the surgery for any of the following:-
- a serious injury such as a suspected fracture
- head injuries especially if the person has been knocked out
- bad burns
- road traffic accidents
- eye injuries
- nosebleeds not settling with first aid
DID NOT ATTEND APPOINTMENT RATE
Ever wondered why you couldn’t see the Doctor or Nurse sooner?
Did you know that, in February 2017:
52 appointments were booked by patients who then failed to attend them
24 Doctor appointments – equivalent to TWO afternoon surgeries*
28 Nurse appointments – equivalent to TWO morning surgeries*
If, in the future, you are unable to attend, please let us know in advance so that we can offer the appointment to someone else.
Alford Medical Practice